We know how important fast and free shipping is to our customers. We provide free shipping on all of our products. (Limited to the lower 48 US states only)
We have three warehouse locations for faster delivery of your orders. Your order will ship from either our CA or NC warehouse depending on your shipping address and/or available inventory. Orders usually ship within 24-48 hours of placing your order Monday through Friday. Orders placed over the weekend or major holidays will be shipped the next business day. Please keep in mind, shipping times are estimates and not guaranteed - delays may occur due to things like inclement weather, shipping issues, customs delays, inventory shortages, or other situations beyond our control. However, we will always do our best to get your order to you as soon as possible.
CA: 14144 Santa Ana Ave, Fontana, CA 92337
CA: 421 N Baldwin Park Blvd, City of Industry, CA 91746
NC: 303 Albemarle St, Lexington NC 27292
The time frame of an order delivery is divided into two parts:
Processing time: within 1-2working days
Normal Shipping time: 3~6 working days by FedEx/UPS
For more information, please refer to our Shipping Policy.
Enjoy a straightforward approach to returns and cancellations, ensuring you are delighted with every purchase.
- To begin your return process, you can reach our helpful Customer Support team standing by to assist via phone call, email or live chat (before returning the item).
- All return and refund requests made within 30 days of being delivered will be promptly investigated to give you the fastest response. But do act fast. Any claims made more than 30 days after you’ve received the item are unfortunately non-refundable.
- Your assistance in providing pictures for damaged, defective items or voluntary returns helps us process your claim faster, so we can quickly issue you a return or a refund.
- We will take full responsibility for the defect, lost or the wrong product was sent. We will cover all the shipping fee.
- We appreciate your understanding when it comes to voluntary returns, and that any shipping charges for voluntary product returns need to be covered by the customer.
- To ensure you’re eligible for a refund, it’s essential the item you’re returning is in new condition in the original packaging, blank warranty cards, manual, and any additional accessories included.
- Finally, remember to use a traceable shipping method (USPS, FedEx or UPS) with a tracking number, so you can follow the package during the return process and ensure you are protected against any loss or damage before the returned item reaches us.
For more information, please refer to our Return Policy.