FAQs

The time frame of an order delivery is divided into two parts:

1. Processing time: within 1-2working days

2. U.S. area: Normal Shipping time: 5~8 working days by FedEx/UPS

3. Canda area: Normal Shipping time: 10~20 working days by FedEx/UPS

Free Shipping for U.S. and Canda.

You can track your parcel via the Confirmation Email.

You can also send us your Order Number on the "Contact us" page or online chat window and let us track it for you.

Paypal is welcomed here.

If you don't have a Paypal account, We also support credit card payment.

If your credit card is declined there may be a few reasons:

1. the card has no funds available

2. you entered the wrong CSV security code

3. the card is expired

4. you entered the wrong billing information

5. the card does not allow internet purchases, etc

In any event, by calling your issuing bank they can tell you why the card is declining.

Solutions: Try a different credit card or try using PayPal as your checkout method.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.

Only unshipped orders may be canceled. Cancellation may be done through email. The refund will be issued accordingly.

Your 100% satisfaction is important for us. We offer a 30-days return and refund

Yes, we provide 24/7 customer service.