FAQs
We have 6 warehouses in the United States and Canada, and your order will be shipped from the warehouse closer to you.
The time frame of an order delivery is divided into two parts:
1. Processing time: within 1-2working days
2. U.S. area: Normal Shipping time: 5~8 working days by FedEx/UPS
3. Canda area: Normal Shipping time: 10~20 working days by FedEx/UPS
Free Shipping for U.S. and Canda.
You can track your parcel via the Confirmation Email.
You can also send us your Order Number on the "Contact us" page or online chat window and let us track it for you.
Paypal is welcomed here.
If you don't have a Paypal account, We also support credit card payment.
If your credit card is declined there may be a few reasons:
1. the card has no funds available
2. you entered the wrong CSV security code
3. the card is expired
4. you entered the wrong billing information
5. the card does not allow internet purchases, etc
In any event, by calling your issuing bank they can tell you why the card is declining.
Solutions: Try a different credit card or try using PayPal as your checkout method.