FAQs

Shipping policy

This shipping policy only applies to orders made directly on this website, to make sure you get the best ordering experience, ordering on site is highly recommended.

We ship to all 48 States in Contiguous United States, we do not ship to PO Boxes.

Shipping will be available for Canada and EU on Q4 2020. Please contact our customer care chatline for more info.

Please consider subscribing to our newsletter to get notified on availability updates.(Bottom of page)

If you purchase in stock inventory it will be shipped within 2 business days, we use Fedex/UPS for delivery, which usually takes 3-5 business days.

Note: Due to Covid-19, shipping carriers may experience delays in tracking status updates.

Products

The usb cord is 67inch and the thick of lumbar cushion is 2.7inch.

Yes, and you can even lie down if you want.

You certainly can. We have affiliate programme as well, contact hello@ficmax.com for more details.

I am 5'10", 165lbs and I fit super comfortably in there.

The wheels don’t lock, but the only time the wheels rolls is when you want to move the chair.

Yes, there are 3 or 4 bolts that attach the arms to the chair from the bottom.

Contact support@ficmax.com or you can send a message with the onsite chat function or Facebook Messenger

Returns and exchanges

Refund Return Requirements

1. Chair is in original box and packaging material

2. Chair is returned within 30 days of delivery date.

3. Chair must be in brand new and unused condition.

To initiate the return/warranty service claim, please submit a support ticket request, and our customer service team will provide you with additional information and the Return Merchandise Authorization (RMA) number.